Shipping Policy
Thank you for shopping with tymlighting. We aim to deliver a seamless international shopping experience for all customers.
Please kindly note minor delivery delays may occur due to customs inspection, holiday peak seasons, or courier system maintenance. You may reach our support team via tymlighting@gmail.com if you need tracking assistance.
1. Order Processing Time
Processing time refers to the duration between successful payment confirmation and handover of goods to the logistics courier.
All orders will be dispatched within 1–5 business days after full payment is received.
Business Days Definition: Monday to Friday, excluding weekends and official public holidays.
2. Shipping Cost & Delivery Transit Options
Free Standard Shipping (US Only)
We provide complimentary standard shipping for all orders delivered to addresses within the United States.
Two official shipping channels are available for US customers:
- Expedited Courier (DHL / FedEx): Transit time 7–12 business days
- Standard International Shipment: Transit time 20–25 business days
International Orders (Outside the United States)
Shipping fees for all other countries/regions will be automatically calculated and displayed at checkout based on your delivery address, total product weight and selected logistics method.
We cooperate with mainstream global couriers including DHL, FedEx and UPS.
Total Delivery Cycle
Total lead time = Processing Time + Courier Transit Time
- Expedited US shipments: 8–17 business days
- Standard US & all international shipments: 21–30 business days
3. Order Tracking Information
A shipment notification email containing your tracking number will be sent out once your parcel leaves our warehouse.
- Tracking codes take up to 24 hours to activate on courier official systems.
- Real-time logistics updates are normally refreshed every 48–72 hours.
- Tracking delays frequently happen during major promotions, public holidays or courier system maintenance.
If you cannot view valid tracking information normally, please contact our support email; we will investigate and reply to you within 48 hours.
4. Delayed & Lost Parcels
If your package arrives later than the maximum estimated 30 business days, please submit an inquiry to tymlighting@gmail.com.
We will immediately follow up with the logistics provider and offer a targeted solution based on actual logistics records, including delivery tracking, complimentary reshipment, partial refund or full order refund.
For parcels confirmed lost by the courier company after official investigation, we support free re-delivery of all goods or full monetary refund of your paid order amount.
5. Order Cancellation & Modification Rules
- Free cancellation & adjustment is available within 24 hours after order placement.
- Only delivery address edits are permitted for paid orders; changes to product models, specifications, quantities or color selections are not acceptable after payment confirmation.
- All cancellation and modification requests will be rejected once the parcel has been handed over to logistics carriers.
- If you receive the goods and no longer wish to keep them, you may submit a return application following our official Return & Refund Policy.
6. Customs Duties, Taxes & Clearance Fees
United States Shipments
All listed product prices for US orders cover standard shipping fees and local applicable taxes. No extra charges will be requested upon delivery under normal circumstances.
All Other International Destinations
Import duties, local VAT, customs clearance fees and brokerage charges incurred at destination customs are the sole responsibility of the buyer, in accordance with local national import regulations.
If you refuse to pay required customs taxes and cause the parcel to be returned to our warehouse, all round-trip shipping costs will be deducted from your refund (if applicable).
You must cooperate with customs to provide identity or purchase documents if requested for clearance; failure to coordinate leading to detention or return shall be borne by the customer.
7. Transit Damage & Breakage Policy
We adopt multi-layer shockproof packaging for all alabaster, glass and fragile lamp fixtures. However, breakage may occasionally happen during rough cross-border transportation.
You are required to notify us via email within 48 hours upon receiving the parcel, and attach clear photos/videos of the outer packaging and damaged items for official verification.
- Minor damaged spare parts (gift bulbs, small fittings): We send replacement accessories free of charge.
- Severely cracked, unrepairable glass/alabaster lamp bodies: We offer complimentary replacement fixtures or full order refund in compliance with our Return & Refund Policy.
8. Unshippable & Returned Packages
We reserve the right to cancel orders without prior notice for invalid delivery addresses, high-risk fraud accounts, or destinations with strict import bans on lighting products.
Parcels returned to us due to customer-initiated rejection, unpaid customs duties or invalid recipient information will deduct round-trip logistics fees from any applicable refund.
Contact Us
Email: tymlighting@gmail.com
Tel: +86 13531752377
Office Hours: EDT (US Eastern Daylight Time) Monday – Sunday 8:00am – 6:00pm
Official Website:
www.tymlighting.com
Updated on June 15, 2026
Best Regards
