Return and Refund Policy
We aim to deliver a satisfying shopping experience for all customers. We divide return requests into two categories: returns caused by product quality issues and voluntary customer returns.
All return requests must be submitted within 30 calendar days upon receipt of your order. All purchased lighting items come with a 3-year limited warranty, excluding complimentary gift bulbs.
Return Conditions
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Voluntary returns without quality defects
You shall be responsible for all return shipping charges, which vary based on your selected courier service.
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Returns caused by our errors (damaged goods, wrong items shipped, manufacturing defects)
tymlighting will cover all associated shipping costs.
Important Notes
- Items confirmed to have manufacturing defects qualify for free returns within 30 calendar days with zero extra charges.
- For voluntary returns, a 10% restocking fee (calculated based on the original product selling price) plus all return shipping fees shall be borne by the customer. The restocking fee covers product inspection, storage and labor handling costs.
- For quality issues arising after delivery, we offer complimentary replacement parts or full unit replacements subject to our after-sales regulations.
3-Year Limited Warranty Terms
This 3-year limited warranty only covers manufacturing defects.
If quality problems occur after the 30-day return window but within the 3-year warranty period, we provide free repair services or complimentary replacement of defective components. Full refunds will not be approved once the 30-calendar-day return period expires.
Complimentary gift bulbs are not covered under this warranty.
Non-Eligible Return & Exchange Circumstances
Returns or exchanges (free or paid) will not be accepted under the following conditions:
- Return requests submitted more than 30 calendar days after you receive the goods.
- Voluntary returns of items that have been installed, used, scratched, damaged, or returned without complete original packaging, accessories and tags.
- Complimentary gift bulbs are permanently non-refundable and non-exchangeable.
Return Process
Step 1: Submit a Return Application
Contact our customer service team via tymlighting@gmail.com and clearly state your return reason. Attach photos or videos showing product conditions if required.
Do not send back any goods before receiving our official written approval. We reserve the right to reject all refunds for unauthorized shipments sent without prior confirmation.
Once your request is approved, we will send you the official return address and detailed operation guidelines.
Step 2: Repack the Products Securely
Please repack all items with the complete original boxes, accessories and labels intact. Products must remain unused and undamaged for our inspection.
Step 3: Ship the Return Package
Take clear photos of both the inside and outside of the packaged parcel for record keeping before shipping. We highly recommend choosing a trackable, insured international courier service.
You are required to prepay all shipping fees upfront. tymlighting will fully reimburse valid shipping expenses only for returns verified as quality-related issues.
If you require signature confirmation upon delivery, please confirm this service is available with your courier in advance.
After dispatching the parcel, send your shipping receipt and tracking number to tymlighting@gmail.com. Attach clear visual evidence of defects if your return is due to damaged items.
Refund Processing
We will conduct a full inspection of returned items upon arrival at our warehouse.
- Verified quality-related issues: Full refunds will be processed within 10 business days after inspection approval.
- Voluntary customer returns: We will deduct the actual return shipping fees and the 10% restocking fee (based on the original product price) before issuing your refund.
All refunds will be processed through your original payment channel:
- PayPal: Funds are normally received within 1–2 business days
- Visa / Debit Cards: Refunds take 7–10 business days to reflect in your account
A refund confirmation email will be sent to you once processing finishes. You may reach out to your bank for fund arrival updates if necessary.
Order Cancellation
Orders can be canceled or modified free of charge within 24 hours after checkout.
Cancellation and modification requests will be declined once your order has been dispatched.
If you receive your goods and no longer wish to keep them, you may submit a return request following the above policy; return shipping fees and the restocking fee will apply.
Product Exchange Policy
All exchange requests are treated as a full return of the original item plus a brand-new separate order purchase, and must fully comply with every clause listed in this return policy.
Important Reminder
We will not initiate any refund until we receive and complete the full inspection of your returned goods.
Refunds will be denied if returned packages are lost, discarded, undeliverable or damaged due to customer negligence or courier service issues.
Damaged & Defective Goods Upon Receipt
Please notify our support team within 48 hours after receiving your parcel if you find transit damage or manufacturing defects. Claims submitted after this window will be regarded as successful normal delivery without issues.
For confirmed transit damage, we offer free replacement spare parts or full unit replacements for severely damaged goods, following our standard return and after-sales workflow.
Contact Us
Email: tymlighting@gmail.com
Tel: +86 13531752377
Office Hours: EDT (US Eastern Daylight Time) Mon-Sun 8:00am - 6:00pm
